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Complaints, Discipline and Appeals Policy and Procedures V17 ADMIN 0015

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Complaints, Discipline and Appeals Policy and Procedures V17 ADMIN 0015

The purpose of this Complaints, Discipline and Appeals Policy and Procedures is to:

        Ensure an open, accessible and transparent complaint management system;

        Ensure complaints, disciplinary action and appeals are managed effectively and fairly in a timely manner;

        Provide guidelines to all members of Gliding Australia on how complaints, disciplinary action and appeals are managed.

From time-to-time, Gliding Australia must expect to have to deal with improper conduct by a person to whom the Complaints, Discipline and Appeals Policy and Procedures apply, or where a breach has occurred of the GFA Member Protection Policy as described in the Role-Specific Codes of Conduct of that Policy. Gliding Australia has a requirement to report all breaches of aviation legislation to CASA and all criminal activity to the police.